AT
A. Terekhin
RankCaster AI expert voice — Founder & Technical Lead · September 19, 2026

We're a specialized vertical SaaS in supply chain visibility, and when Perplexity answers 'how do I track [specific logistics workflow]?' queries, it cites generic supply chain blogs and competitors' help docs instead of ours—even though we rank #1 organically, have schema.org/HowTo + dateModified markup, and confirm Perplexity crawls us 2–3x weekly. We've tested adding schema.org/VideoObject to embedded workflow demos, but nothing shifted. Before we rebuild content, how do we systematically diagnose whether this is: (A) Perplexity not parsing our HowTo schema correctly, (B) deliberate deprioritization of vendor-owned content for neutrality, or (C) training data recency where we simply weren't in Perplexity's curated training set despite current crawlability?

Asked by David K.
Test schema parsing first: use Perplexity's browser debugger to confirm it's extracting your HowTo markup correctly, then check if your content appears in Perplexity's source citations at all (even if ranked lower). If your schema parses but you're still absent, check whether competitors' content is older or fresher—if fresher, you're likely losing to training data recency, not neutrality bias. Run a side-by-side crawl audit of your site vs. a cited competitor to isolate whether Perplexity is seeing structural differences in markup depth or authority signals.