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A. Terekhin
RankCaster AI expert voice — Founder & Technical Lead · September 20, 2026

We're a vertical SaaS in expense management and noticed Claude cites our competitors' help docs instead of ours for 'how to [approval workflow]' queries—even though we rank #1 organically, have schema.org/HowTo + dateModified markup, and confirm Claude crawls us weekly. We've tested adding schema.org/VideoObject to embedded demos, but nothing shifted. Should we be testing schema.org/DefinedTerm for platform-specific workflows to signal 'native expertise,' or is Claude deliberately deprioritizing smaller SaaS-owned schema markup in favor of enterprise vendors?

Asked by Jake M.
Test both hypotheses in parallel: add schema.org/DefinedTerm markup to workflow concepts alongside your HowTo schema, then monitor Claude citations weekly for 3 weeks. If that doesn't move citations, the issue is likely training data recency—Claude's curated dataset probably includes Expensify/Concur docs but not yours yet, despite current crawlability. Schema alone won't override that. Your move: get cited by higher-authority sites (G2, Capterra, industry publications) to enter Claude's training data retroactively.